Frequently Asked Questions
Everything you need to know about tomtoc products and orders.
What devices are compatible with tomtoc sleeves and cases?
Our products are specifically designed for a wide range of devices including MacBook, iPad, Nintendo Switch, and various PC laptops. Please check the 'Dimensions' section on each product page to ensure a perfect fit for your specific model.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 7-15 business days.
What is your return and exchange policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition and packaging within 30 days of delivery for a full refund or exchange.
Do tomtoc products come with a warranty?
Yes, we provide a 12-month warranty on all our products against manufacturing defects. You can extend this to 24 months by registering your product on our official website.
Are tomtoc bags and sleeves water-resistant?
Most tomtoc products are made with water-resistant Cordura or recycled polyester fabrics that protect your gear from light rain and accidental spills, though they are not fully submersible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.